The 40 participants from different divisions of the Legal department learned the basics of the legal design methodology and mindset and discussed real legal information design projects. And they practised basic visual skills: how to structure information, make a layout and use visual resources. After each of the 5 workshops, we gathered feedback and made iterations to the workshops, each time making them more tailor-made to the needs of the bank’s Legal Department. This is a design process in action: using actual, real-time feedback and iterating a service to fulfil users’ needs.